Help Desk

Answers, before you even ask

Everything about playing, prizes, bookings and the venue — searchable, filterable, and written by the people who run the floor.

Playing

Start with the free 45-minute beginner lesson — machine, starter tray and a coach included. After that the classics corner in Hall B is the gentlest way in. Details on the lessons page.
You launch steel balls into a vertical playfield; balls that reach the start pocket trigger a digital draw, and matching combinations pay out more balls. The skill is in the launch rhythm — our beginner's guide explains it fully.
Hall A holds 120 current-generation digital machines and the tournament row; Hall B holds 60 restored classics plus the coaching desk. Premium-row machines have higher stakes and bigger bonus sequences.
Members can hold any open machine up to 7 days ahead (14 days on the premium row for High Rollers) — free through the reservation service.
Yes — each machine publishes its payout band at the desk and on the unit card. We rotate positions weekly and post the current odds board by the entrance.

Prizes & Money

Winnings arrive as tokens, which you swap for any of 400+ prize lines — collectables, electronics, whisky, Crown vouchers. Rates are posted at the counter and on the redemption page.
Yes — everything on the counter is in stock and redeemed on the spot. Only oversized items (think 1:1 scale figures) get held for pickup within 7 days.
Weekends book out roughly two weeks ahead in peak season; weeknights usually have same-week availability. Parlour details and packages are listed per room.
Full refund or credit up to 48 hours before; inside that window we reschedule free once. Details in the refund policy.
Yes — team nights from 15 guests, full-floor hire up to 120 on weeknights. Catering, a private host team and tournament formats included. See corporate events.

Membership & Venue

Completely — two minutes at the desk, no card required. It unlocks tournament entry and members' pricing on selected events.
Machine reservations, prize-token bonuses (10–20%), members' nights, parlour discounts and Grand Final perks. Full comparison on the price page.
Crown multi-level car park has direct lift access to our floor; we're fully step-free from the riverside entrance. The 96 and 109 trams stop two minutes away.
18+ throughout the venue, including the izakaya. Photo ID required at the door — licence, passport or proof-of-age card.
Session limits, self-exclusion and support referrals are available at the host desk any time, no questions asked. Our legal notice covers the full responsible-play policy.

Speak Pachinko

Hanemono ハネモノ

Classic mechanical machines with flippers — the heart of our classics corner.

Fever フィーバー

A machine's payout mode — when regulars say a unit is "hot", this is what they mean.

Reach リーチ

One symbol short of a jackpot — the dramatic near-miss sequence every player knows.

Tama 玉

The steel balls themselves. You'll buy them by the tray — 500 at a time.

The Glossary

Terms you'll hear on the floor

Pachinko has its own vocabulary — here's the shorthand regulars and hosts actually use.

Tama

The 11mm steel balls you launch — 500 or 1,000 to a tray.

Reach

The dramatic near-miss sequence when two symbols match and the third decides.

Fever

A payout mode where the jackpot pocket opens and wins cascade.

Hanemono

Classic mechanical machines with flapping 'hane' pockets — no screens.

Deji-pachi

Digital pachinko — video drums, licensed themes, deep bonus modes.

Odds band

The machine's published payout range — posted at the desk and on each unit.

Token

What machines pay out in — exchanged for prizes at the counter.

The board

The champion's board by the arena — where 41 winners' names live.

Take It With You

Guides & house documents

Legal Notice

Licensing, responsible play, GDPR & your rights.

Read

Privacy Policy

What we collect, why, and how to opt out.

Read

First-Visit Etiquette

Ten unwritten rules of the pachinko floor.

Read

Terms of Service

House rules for play, bookings and prizes.

Read
Floor Etiquette

Five rules regulars swear by

01

Balls stay on your machine

Never walk a tray to another unit — it resets your session data.

02

One player, one seat

Saving machines with personal items is a parlour no-no everywhere.

03

Celebrate, don't broadcast

Big win? Enjoy it — the whole floor will know from the lights anyway.

04

Ask before you watch

Watching a bonus round is fine; crowding someone's shoulder isn't.

05

Hosts see everything

Machine eating balls? Signal a host — don't bang the glass. Ever.

The lounge floor at evening
House Rules

At a glance

  • 18+ always — photo ID required at the door, no exceptions.
  • Photos welcome — of machines and prizes; ask before photographing people.
  • Drinks on the floor — allowed in lounge cups; glass stays at the bar.
  • No dress code — neat casual is the vibe; parlours suit anything.
  • Free Wi-Fi — plus charging at every rest ledge and locker.
  • Assistance animals — welcome throughout the venue, water provided.
Deeper Dives

Read the long versions

All articles

How Pachinko Works

The complete beginner's guide — machines, balls, jackpots, etiquette.

8 min read

Ten Unwritten Rules

The floor etiquette regulars wish every first-timer knew.

5 min read

Playing Smart

Limits, breaks and support — the responsible play toolkit.

6 min read
First Visit

The five-minute prep checklist

Bring photo ID

Licence, passport or proof-of-age — needed at the door.

Set a budget

$50–$120 covers a typical evening — decide before you sit.

Take the lesson

Free 45-minute coaching — book or just walk in.

Plan the trip

Trams 96/109 stop two minutes away; Crown parking below.

Still Stuck?

Ask the desk directly

Hosts answer every message personally — usually within a few hours during opening times. For anything urgent on the day, call the floor.

[email protected]

+61 3 9292 8888

Replies 10:00–23:00 daily

The best answer is a visit

Ten minutes on the floor explains more than any page can. Free lesson, $25 tray, and you're playing.

Book free lesson Contact us