Legal Notice & Responsible Play
Company details, licensing, responsible play commitments, and the legal framework that governs the venue — including data-protection rights under the GDPR for EU visitors.
Last updated: 1 October 2026 · Pachinko Luck Lounge Melbourne Pty Ltd
This page is the venue's formal legal notice: who operates the business, under what licence, and the frameworks we comply with — including the GDPR for visitors covered by EU law. It sits alongside our Privacy Policy, which explains data handling in detail.
Key points at a glance
Registered & licensed
Pachinko Luck Lounge Melbourne Pty Ltd — ABN 47 296 813 054, registered in Victoria.
GDPR covered
EU and EEA visitors hold full GDPR rights — requests answered within 30 days.
Responsible play first
Limits, breaks and self-exclusion — frictionless and confidential, always.
The operating company
The venue at Crown Melbourne, 8 Whiteman St, Southbank VIC 3006 is operated by Pachinko Luck Lounge Melbourne Pty Ltd (ABN 47 296 813 054), a company registered in Victoria, Australia. The company's registered office is the venue address; correspondence should go via email or the contact page.
The venue operates as a licensed amusement and hospitality venue under applicable Victorian law, offering pachinko entertainment on a token-and-prize model. It is 18+ at all times, with photo ID required at entry.
Licensing and compliance
The venue's operations are governed by:
- Victorian liquor licensing — service by RSA-certified staff only.
- Privacy Act 1988 (Cth) — per our published Privacy Policy.
- Australian Consumer Law — governing all services and sales.
- Victorian amusement-machine and venue regulations applicable to our licence class.
Compliance documentation is available for inspection by regulators on request; patron-facing obligations (age checks, service refusal, responsible play) are enforced by trained staff at all times.
GDPR rights for EU visitors
If you are located in the European Union or European Economic Area, the General Data Protection Regulation (GDPR) grants you additional rights over your personal data: access, rectification, erasure, restriction, portability and objection — plus the right to lodge a complaint with your local supervisory authority.
We process EU-visitor data under legitimate interest (venue operation and safety) or consent (marketing). Full details of our data practices — including retention, security and international transfer safeguards — are set out in our Privacy Policy at /privacy/, which applies alongside this notice. Requests under the GDPR go to [email protected] and are answered within 30 days.
Licensed, insured and accountable — that's the boring machinery behind the fun part.
Who this document applies to
- Every patron of the venue — entry is governed by this notice and venue rules.
- EU/EEA visitors — the GDPR section applies specifically to you.
- Partners and media — IP and licensing terms govern content and branding use.
Responsible play commitment
The venue maintains a written responsible-play policy: voluntary session and spending limits, cooling-off breaks from 24 hours to permanent self-exclusion, trained staff who can intervene and refer, and prominent links to support services including Gambling Help Online (24/7) and Victorian Gambler's Help.
Setting a limit or taking a break is designed to be frictionless — one word to any host. Staff are trained to assist without judgement, and self-exclusion records are held confidentially under licensing requirements only.
Intellectual property
All content on pachinkoluck.com and in the venue — branding, text, photography and design — is the property of Pachinko Luck Lounge Melbourne Pty Ltd or its licensors:
- The Pachinko Luck Lounge name and marks may not be used commercially without written permission.
- Site content may not be reproduced for commercial purposes.
- Personal, non-commercial sharing with attribution is welcome.
- Machine titles and artwork remain the property of their Japanese manufacturers.
Media and licensing enquiries go to [email protected].
Governing law
This notice and all venue operations are governed by the laws of Victoria, Australia. The courts of Victoria have jurisdiction over disputes arising from venue use or these documents.
Related documents: Privacy Policy (/privacy/), Terms of Service (/terms/), Cookie Policy (/cookie/) and Refund Policy (/refunds/) — together they form the complete legal framework for the venue and website.
Common questions
Talk to us directly
Our compliance contact answers within one business day. For formal requests — data access, deletion or complaints — use email and include "Formal Request" in the subject line.
Phone
+61 3 9292 8888
Related documents
Still unsure about something?
Legal documents are dense by nature. If a section isn't clear, ask — we'd rather explain a clause than have a guest misunderstand it.
Contact us